Traditionally, restaurants had their menus in paper/booklet form. In the early mobile revolution, some restaurants gave waiters a mobile with a custom app loaded in it for taking orders from customers.Customers will be able to browse the food menu and place their order which eventually gets posted in the kitchen display console.
Overall, tablet-based menus are a good change in the restaurant industry. But, replacing the entire waiter crew with only tablets is going to haunt the restaurant. We predict that a mix of both is going to work in the restaurant industry.Customers shall be given tablets for them to browse and order food, and at the same time, there will be at least one waiter to handle exceptions.
Not every restaurant will adopt this trend. Restaurants need to take a calculated (risky) call to adopt this trend by considering the ROI and all merits and demerits the technology attracts.